Refund Policy


No Refunds - No Exchanges - unless the item you purchased is defective. If so, please contact us at 1-800-361-0419 (9504) with details of the product and the defect.

Defective items may be returned to:
Encounters with Canada
1805 De Gaspé Avenue
Ottawa, ON K1K 0A4, Canada

Upon receipt of the returned product, we will examine it and, within a reasonable period of time, notify you of our decision by e-mail - whether you are entitled to a refund or a replacement.

For refunds, we will use the same method of repayment as used for the original purchase.

EWC 35th Anniversary Donations

All Donations are final, no refunds will be given.